frequently asked questions

  • We are happy to offer 15-minute complimentary phone sessions to learn more about what is bringing you to therapy and offer you more information on our approach. If you feel ready to get started right away, these consultations are not required! We can answer any questions that you have and/or get you scheduled for a therapist consultation over a brief call with our Clinical Director. Reach out to schedule a time most convenient for you via our contact page.

  • We provide psychotherapy to adults and adolescents 12+. We also have clinicians at our practice who provide relationship counseling, family therapy, and parent coaching.

    If you are seeking therapy for children under 12, we are always happy to provide referrals to trusted colleagues who specialize in treating children.

  • We recognize that some clients’ schedules preclude them from being able to consistently make weekly in-person visits and we do not want this to be an impediment to getting the support you need. We are often able to work with clients in pre-arranged, special circumstances by providing secure video sessions to promote continuity of care.

    As a result of the ongoing Covid-19 pandemic, many of our sessions are currently occurring via secure video sessions. This is a precautionary measure to keep both you and our therapists safe.

    When it comes to format of virtual sessions , we believe therapy works better face-to-face, so when doing virtual sessions we prefer using HIPAA-compliant video conference platforms. In the case of an emergency or other unforeseen circumstances, we are able to provide phone sessions to established clients.

  • All of our clients can reach us at any time via email, and may expect a response to non-urgent messages within 1-2 business days. In an emergency, patients are encouraged to seek immediate attention by calling 911.

  • Our office has a 48-hour cancellation policy. This means you can change your appointment (canceling or rescheduling) without a charge up to 48 hours prior to your scheduled appointment.

    The intention is to ensure that canceled appointment times become available for others who may not otherwise be seen when the schedule is full.

  • Session fees are set for each of our clinicians based on their unique training, experience, and qualifications. We also recognize the increasing need for accessible therapy services in our community, and as such reserve a percentage of our caseloads for clients in need of income-based sliding scale fees.

    Prior to scheduling your first session, we will discuss your specific fee responsibilities and payment options. If you have a question about our fees or payment structure, please don’t hesitate to ask your therapist during your phone consultation.

  • We accept payment for services via credit card (Mastercard, Visa, Amex, Discover, HSA/FSA).

  • Reduced fees and availability are based on clients’ income and offered on a first-come, first-served basis. We often have an active waitlist for prospective clients waiting for spots to become available. If we are not able to accommodate your need for reduced-fee therapy at this time, we will also happily work with you to provide referrals to community clinics and/or in-network practitioners.

  • Miracle Mile Therapy is not in-network with any insurance companies, nor do we bill insurance directly. We value our clients and colleagues, and we took consideration and consultation in our choice to remain out-of-network. It is not a decision we made lightly. Insurance companies provide coverage based on what they deem “medically necessary,” which often includes limiting the number of sessions and prioritizing a medical model. While this makes more sense for physical health concerns, we have found it can limit the quality and collaborative nature of our therapeutic work with clients. By not working with insurance, we are able to make sure that your care at Miracle Mile Therapy is not constricted by session limits, diagnoses, or pathology.

  • While we are out-of-network with insurance plans, many insurers offer partial reimbursement for our sessions. If you would like to take advantage of your available insurance benefits, we can provide you with a monthly superbill on request that can be submitted to your insurance company.

    Every insurance company asks for documentation to be delivered a little differently and offers varying coverage, so you should contact them directly to verify available benefits before your appointment. While most of our clients have no problem receiving reimbursement from their insurance plan, we cannot guarantee that your plan will cover sessions with our therapists.

    If you call your insurer to discuss coverage, be prepared to ask the following questions:

    Do I have mental health or behavioral health out-of-network benefits for outpatient settings?

    What is my deductible? Has it been met?

    Is approval required by my primary care physician?

    How many mental health sessions does my plan cover annually?

    How do I obtain reimbursement for an out-of-network mental health provider?

    What will the coverage amount be per session?

    Are telehealth sessions covered?

    Will sessions with a registered associate therapist (AMFT, ACSW, APCC) be covered?

  • If you are interested in submitting superbills for insurance reimbursement, we ask that you please confirm your out-of-network mental health benefits prior to booking your info session. You can use The Superbills free service to easily verify your benefits.

  • Dialectical Behavior Therapy (DBT) was originally created by Dr. Marsha Linehan to empower, validate, and teach skills to chronically suicidal individuals and people diagnosed with BPD. Today, DBT has become evidenced based for other issues including addiction, binge-eating disorder, trauma, anxiety, depression, and more. The goal of DBT is to learn how to not make crisis situations worse, and how to build your life worth living—whatever that means to you. In DBT, we believe that everyone is doing the best they can AND that they can do better. DBT balances dialectics—two opposing truths occurring at once—particularly acceptance and change. DBT teaches radical acceptance in tolerating what is out of our control, and skills for changing what we can.

    A comprehensive DBT program includes the four vital components of DBT:

    • Individual DBT Sessions

    • DBT Skills Groups

    • Phone Coaching

    • DBT Consult Team

    When an individual is not receiving treatment that involves the aforementioned four components, they are not receiving comprehensive DBT treatment. However, they can still do DBT-informed psychotherapy with a DBT therapist, assuming doing so is clinically appropriate.

    NOTE: We currently do not offer DBT skills groups, though are happy to provide referrals to trusted DBT groups in the Los Angeles area.

    At Miracle Mile Therapy, we utilize DBT-informed talk therapy. Which looks similar to an individual DBT therapy session, but does not involve the three other treatment components of DBT. DBT-informed therapy is most appropriate when a client has successfully graduated comprehensive DBT and/or when a client’s symptoms can be appropriately treated by once weekly talk therapy.

    For more information, Behavioral Tech and the DBT-Linehan Board of Certification are helpful resources.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.